Client Story

Overcoming a Misdiagnosed Thyroid Condition 

Henry rides a bicycle

Presentation

For nearly 2 years, Charles, 63-year-old avid cyclist and high-functioning executive, endured severe fatigue, weight loss, insomnia, body temperature regulation issues, joint pain, muscle loss, hair thinning, and depression, despite seeing multiple specialists. 

After consulting numerous specialists, he was diagnosed with hypothyroidism, but medication did not alleviate his symptoms. 

He also received incorrect treatment suggestions, including chemotherapy for an undefined autoimmune disorder and psychological treatments, which further eroded his trust in the healthcare system. 

PHM Actions

His PHM Personal Care Team thoroughly analyzed his extensive medical records and laboratory findings, revealing that his hormone levels did not match a hypothyroidism diagnosis. 

PHM connected Charles with an endocrinologist who diagnosed him with hyperthyroidism, the opposite of his previous diagnosis, leading to a change in treatment. 

PHM coordinated care with various specialists, including physical and occupational therapists, pain specialists, and mental health providers. 

Outcome

Initial treatment showed slow improvement, but in-person support from a PHM physician reassured Charles and ruled out other causes. 

Within 4 months of starting the correct treatment, Charles’ symptoms greatly improved, including better sleep, clearer thinking, weight gain, increased energy, and restored strength. 

Charles described his recovery as becoming “Charles 2.0,” attributing his success to precise diagnosis and personalized care from PHM 

The PHM Difference

After 18 months of debilitating symptoms, PHM stepped in and delivered a diagnosis and treatment plan within weeks that led to complete symptom resolution.

A mother and daughter laugh in nature.

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